Privacy policy

Zichron Capital Equity Pty Ltd, trading as Zichron Property Group ("Zichron", "we", "us"), is a registered commercial builder and roofing contractor based in Caulfield, Victoria (Builder registration DBU 14371 · CB-L 100021). This policy explains how we collect, use, store and disclose personal information gathered through roofing.zichron.com.au and when quoting or carrying out roofing work at your home.

We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What we collect

When you request a quote or submit an enquiry on this site, we collect:

• Your name, email address and phone number
• Your property address
• Details of the roofing issue or job you describe to us
• Photos you choose to send us of your roof or the issue

How we use it

• To respond to your enquiry and provide a quote
• To schedule inspections and works
• To send job updates and appointment reminders, including by SMS
• To keep records required for warranty and compliance purposes
• To measure and improve our advertising, including on Meta (Facebook/Instagram) and Google

Who we share it with

We use these service providers to run this site and respond to enquiries:

We don't sell your information, and only share it with other parties (such as a supplier ordering materials for your job) where necessary to complete your work, or where required by law.

Advertising, cookies and tracking

This site uses PostHog to measure page visits, scrolling, clicks, form progress and site usage. Session replay is enabled with all form inputs masked so entered details are not visible in recordings. We also use the Meta Pixel and Meta Conversions API to measure how well our ads perform and to show relevant ads to people who've visited this site. You can manage your ad preferences in your Facebook or Instagram account settings, or opt out of interest-based ads through the Digital Advertising Alliance of Australia.

Storage and retention

Your information is stored in Australian-region cloud infrastructure and kept for as long as needed to complete your job and meet warranty and record-keeping obligations, then securely deleted.

Your rights

You can ask us to access, correct or delete the personal information we hold about you. Contact us using the details below. If you're not satisfied with our response, you can raise a complaint with the Office of the Australian Information Commissioner (OAIC).

Contact us

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised.